Refund Policy

Last Updated: November 18, 2024

At Dr's Homeopathy, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, this Refund Policy explains the terms and conditions for refunds, returns, and exchanges.

1. Eligibility for Refunds

1.1 Refunds are applicable only under the following conditions:

  • The product is damaged or defective upon delivery.
  • The wrong product was delivered.
  • The product was not delivered within the estimated time frame.

1.2 Refund requests must be made within 7 days of receiving the product.

1.3 To be eligible for a refund:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging with all accompanying materials (e.g., labels, receipts).

2. Non-Refundable Items

2.1 The following items are non-refundable:

  • Opened or used products.
  • Products purchased under clearance or special promotions.
  • Customized or personalized products.
  • Health or hygiene-related products, unless they are defective or damaged upon arrival.

3. Refund Process

3.1 To initiate a refund:

  • Contact us at drshomeopathy@gmail.com or call +91 9911293060 / +91 8882709593 within the eligible timeframe.
  • Provide your order details, proof of purchase, and photographs of the damaged or defective product (if applicable).

3.2 After reviewing your request, we will notify you of the approval or rejection of your refund within 3 business days.

3.3 If approved, refunds will be processed using the original payment method within 7-10 business days.

4. Returns and Exchanges

4.1 If a return or exchange is required:

  • Customers must ship the product to the address provided by our team.
  • Return shipping costs will be borne by the customer, unless the product was damaged, defective, or incorrectly delivered.

4.2 Exchanges are subject to the availability of the requested replacement product.

5. Cancellation Policy

5.1 Orders can be canceled before they are shipped.
5.2 To cancel an order, contact us at drshomeopathy@gmail.com or call +91 9911293060 / +91 8882709593.
5.3 If the order is already shipped, cancellations will not be possible.

6. Late or Missing Refunds

6.1 If you have not received your refund within the specified timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact us at drshomeopathy@gmail.com for further assistance.

7. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out to us: