Shipping Policy

Last Updated: November 18, 2024

At Dr's Homeopathy, we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, www.drshomeopathy.com.

1. Shipping Locations

1.1 We currently ship orders within India.
1.2 International shipping is not available at this time.

2. Shipping Charges

2.1 Shipping charges will be calculated at checkout and depend on your location and the weight of the order.
2.2 Free shipping may be offered for orders above a certain amount, as specified on our website.

3. Processing Time

3.1 Orders are typically processed within 1-3 business days of payment confirmation.
3.2 Orders placed on weekends or public holidays will be processed on the next working day.
3.3 In case of delays due to unforeseen circumstances, customers will be notified via email or phone.

4. Delivery Time

4.1 Estimated delivery times are as follows:

  • Metropolitan Areas: 3-5 business days
  • Non-Metropolitan Areas: 5-7 business days
    4.2 Delivery times may vary depending on your location and the courier service used.

5. Tracking Orders

5.1 Once your order is shipped, you will receive a confirmation email with the tracking details.
5.2 You can track your order directly through the courier service’s website or by contacting us for assistance.

6. Order Delays

6.1 While we strive to deliver your order on time, delays may occur due to:

  • Natural calamities or weather conditions
  • Courier service disruptions
  • Incomplete or incorrect address details
    6.2 In case of significant delays, please contact us at drshomeopathy@gmail.com or call +91 9911293060 / +91 8882709593 for assistance.

7. Damaged or Missing Items

7.1 If your package arrives damaged or with missing items:

  • Contact us within 48 hours of receiving the order.
  • Provide photos of the damaged package and items for verification.
    7.2 After verification, we will provide a replacement or refund, as applicable.

8. Address Accuracy

8.1 Please ensure that the shipping address provided is accurate and complete.
8.2 Dr's Homeopathy is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

9. Cancellations and Changes

9.1 Orders can only be canceled or modified before they are shipped.
9.2 Once the order is shipped, cancellations or changes will not be possible.

10. Non-Delivery or Lost Items

10.1 If your order is marked as delivered but you have not received it:

  • Verify the delivery address and check with neighbors or security personnel.
  • Contact us within 48 hours for assistance.
    10.2 Dr's Homeopathy will work with the courier to resolve the issue and provide a replacement or refund if necessary.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us: